Privacy Policy

1. Granting of consent:

1.1 By entering into a contract, the Data Subject hereby grants the following company:
Jihočeská plavební společnost s.r.o.
ID No.: 05656702
File reference: C 268044 registered in the Commercial Register maintained by the Municipal Court in Prague
Registered office: Ve žlíbku 2483/73, 193 00 Prague – Horní Počernice
Email: jihoceskaplavebni@gmail.com

Tel.: +420 777 834 710, +420 777 834 716

Web: http://www.jihoceskaplavebni.cz
as the Personal Data Controller, consent to the processing of their personal data under the conditions set out below.
1.2 The Company ensures the protection of your personal data in accordance with valid and effective legislation, which since May 25, 5. 2018 is represented primarily by Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (hereinafter referred to as the “Regulation”).
1.3 The Company is the operator of the website at the address stated in the header (hereinafter referred to as the “Portal”), through which it offers its services. These Principles apply to all personal data processed by the company based on the performance of a contractual relationship, legal obligation, legitimate interest, or granted consent, via the company’s Portal. The Principles describe the methods of use and protection of personal data by the company.
1.4 The Company may change and supplement these Principles at any time by posting a revised version on the Portal, and such change and supplement shall take effect on the date of such posting.
1.5 The Personal Data Controller within the meaning of Art. 4 (7) of the Regulation is the business company named above in the header.
1.6 Consent to the processing of personal data in its full scope according to this article is not a condition that would in itself prevent the conclusion of a contract.
1.7 Personal data will be processed in electronic form in an automated manner or in printed form in a non-automated manner.
1.8 The Customer confirms that the personal data provided are accurate and that they have been informed that this is a voluntary provision of personal data.
1.9 In the case of using the Portal, even without registration, the company records your IP address and standard data, such as your browser type and the pages you viewed on the Portal. This information is used for monitoring and fraud prevention, diagnosing problems, and processing statistical data, which are anonymous and do not state your personal data.

2. Personal data that will be processed:
3. a) first name and surname
   b) postal address
   c) email address
   d) telephone contact
4. The purpose of processing personal data is:

3.1 Sale of services in the e-shop at the web address stated in the header
3.2 Sending commercial communications to the Buyer by the Seller
3.3 Discount bonus program for Buyers
3.4 Pre-contractual negotiations
3.5 Responding to an inquiry in the e-shop inquiry form
3.6 Providing customized advertisements, sponsored content, and sending promotional information to Data Subjects
3.7 Evaluation and analysis of the market, customers, products, and services (including requests for opinions on the Seller’s products and the e-shop)
3.8 Organization of prize competitions or promotional events

4. Processing of personal data for the performance of a contract

4.1 In the case of registration of the Data Subject as a customer, personal data are processed in accordance with the provisions of Art. 6 (1) (b) of the Regulation – the provision of personal data is a necessary requirement for the performance of a contract or for the implementation of measures taken prior to the conclusion of a contract at the request of the data subject. Without the provision of personal data, it is not possible to conduct pre-contractual negotiations, conclude a contract, or fulfill it on the part of the company.

5. Personal data may be provided to the following third parties:

5.1 The processing of personal data is carried out by the Controller; however, the following processors may also process personal data for the Controller:
a) suppliers, consultants, carriers, and other service providers involved in the joint realization of cruises, sale and delivery of goods, handling of complaints, and processing of payments
b) affiliated companies – companies that are owned or controlled by the company
c) business partners – trusted companies that may provide information about products and services where the Data Subject has provided separate consent.
d) law enforcement – upon request by state authorities, or for customer protection

5.2 Possibly other providers of processing software, services, and applications, which the Controller does not currently use.
5.3 The Buyer acknowledges that they provide their personal data disclosed to the Seller for marketing purposes voluntarily. The consent to the processing of personal data granted to the Seller for marketing purposes is valid for a period of 7 years, but no later than until the consent is revoked by the Buyer.
5.4 The Buyer can easily unsubscribe from commercial communications by clicking the Unsubscribe link in the email containing the commercial communication, or by using the contact form, or by contacting the Seller via the info line.
5.5 Within the complaint procedure, the following data are required from customers: first name, surname, address, telephone number, email, and signature or biometric signature. All personal data obtained in this way are processed exclusively for the purpose necessary for handling the complaint.
5.6 The Seller may further process so-called “cookies” upon consent to facilitate the provision of information society services, in accordance with the provisions of Directive 95/46/EC on the purpose of “cookies” or similar tools, ensuring that users are aware of the information stored on the terminal equipment they use. Users have the option to refuse the storage of “cookies” or similar tools on their terminal equipment, e.g., by launching the anonymous browsing functionality in their browser.

6. Security measures

6.1 If the Buyer has an account, this account of each user is protected by a user password. We recommend keeping the password secret and not disclosing it to third parties, even via email in which the password is requested. The Company does not send users email messages containing a request to enter a password into an email. In the case of a forgotten password, the user will receive, upon request and at the email address provided during registration, an email containing a temporary password to access their account, where they will choose a new password.
6.2 The Company is not responsible for the misuse of provided data that occurred as a result of unauthorized access by a third party or during data transmission within communication networks. The user acknowledges that data and information provided on the internet, e.g., within a discussion forum, chat, or email, can be misused by third parties.
6.3 The Seller reserves the right to use anonymized data about user activity on web applications to improve its services.

7. Cookies and web beacons

7.1 So-called cookies (session ID cookies and persistent cookies) are used to store and occasionally track visits to the seller’s website. A cookie is a small text file that is stored on the Data Subject’s computer for recording purposes. The Seller uses cookies to facilitate navigation on its website. After the Data Subject closes the browser, the session ID cookie expires. A persistent cookie remains on the Data Subject’s hard drive for a longer period. The Seller also stores screen resolution and detects whether JavaScript is enabled in the browser to facilitate viewing the seller’s pages. Most internet browsers are set to automatically accept cookies.
7.2 The Seller uses two categories of cookies:
a) Functional: These cookies are required for the basic functioning of the site and are therefore always enabled; they include cookies that allow the Data Subject to be remembered during a single visit while browsing the website. These cookies also help with security and compliance with legal requirements.
b) Social media and advertising: Social media cookies offer the possibility to connect the Data Subject with social networks and share content from the Seller’s website. Advertising cookies (third-party cookies) collect information to help better tailor advertising, both on and off its website. In some cases, these cookies involve the processing of the Subject’s personal data. Refusing these cookies may result in the display of advertising that is less relevant to the Subject, or the inability to effectively connect with accounts on Facebook, Twitter, or other social networks, and/or preventing content sharing on social media.
7.3 Cookies can be removed or refused according to the instructions in the internet browser’s help file. If cookies are removed, the ability to fully use all aspects of the seller’s portal may be limited.
7.4 The Seller may also collect data when using the e-shop using web beacons. These beacons are electronic images that can be used on the seller’s portal in connection with the sale of goods or in an email sent by the seller. The seller uses beacons to transmit cookies, count visits, and to inform the customer whether an email has been opened and processed. The Seller may also collect information about the buyer’s computer or other access device to mitigate risks and prevent fraud.

8. Recording of telephone calls

8.1 With the prior express consent of the Subject, the Processor may record telephone calls and process recordings of telephone calls on the customer line, primarily for the purpose of negotiating the conclusion of a contract, proposals for changes to contractual arrangements, supplementary information to ensure the performance of the contract, improving services, handling complaints, etc. The Subject expresses consent to the recording and processing of telephone calls by continuing the call after the operator’s announcement that the call will be recorded. If they do not wish to be recorded, the subject should hang up after the announcement that the call is being recorded and use another communication channel.

9. Instruction

9.1 The Data Subject declares that they have been duly instructed by the Controller regarding the processing and protection of personal data, that the above personal data are accurate and true, and are provided to the Controller voluntarily.
9.2 The Data Subject grants their express consent to the stated processing.
9.3 Consent can be withdrawn at any time, for example by sending an email or letter to the company’s contact details.
9.4 The Seller implements all appropriate physical and technical measures to secure information collected in connection with the sale of goods in its e-shop.
9.5 The Controller hereby informs, in accordance with the provisions of Art. 13 of Regulation (EU) No. 2016/679 of the European Parliament and of the Council of 27 April 2016, the General Data Protection Regulation (hereinafter referred to as the “Regulation”), that:
1) the Data Subject’s personal data will be processed based on their free consent, under the conditions stated above,

2) the reason for providing the Data Subject’s personal data is, in addition to the above, the Data Subject’s interest in receiving the Controller’s commercial offers, which would not be possible without the provision of these data,

3) during the processing of the Data Subject’s personal data, no automated decision-making or profiling will occur,

4) the Controller has not appointed a data protection officer, nor designated a representative for fulfilling obligations within the meaning of the Regulation,

5) the Controller does not intend to transfer the Data Subject’s personal data to a third country, an international organization, or to third parties other than those stated above,

6) the Data Subject has the right (e.g., in the administration of their profile after logging in, by email, or via postal mail):

1. a) the right of access to their personal data (i.e., the right to obtain information on whether your data are being processed, and if so, you have the right to gain access to them);
   b) the right to rectification of personal data (i.e., to request rectification if you find that the company is processing inaccurate or false data);
   c) the right to request an explanation (i.e., if you suspect that the processing of personal data interferes with the protection of your personal and private life or that processing is occurring in violation of legal regulations);
   d) the right to restriction of processing of personal data (i.e., the right to request a temporary restriction on the processing of your personal data);
   e) the right to erasure of personal data (i.e., in the event that your data are no longer needed for the purposes for which they were processed);
   f) the right to object to the processing of personal data (the company is obliged to demonstrate that there is a serious legitimate reason for processing the personal data that outweighs your interests or rights and freedoms);
   g) the right to data portability (i.e., the right to request that your data be received by a third party);
   h) the right to withdraw consent to the processing of your personal data at any time;
   i) the right to lodge a complaint with the Office for Personal Data Protection (i.e., in the event that you believe your right to personal data protection has been violated).

In Prague on 1. 7. 2020